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Report on air accident at Alta airport 22 June 2018 with Boeing 737-8JP, LN-DYE operated by Norwegian Air Norway

LN-DYE was parked on the ramp with remote stairs for boarding. They were ready to go and the cabin crew was about to close the forward entrance door, with one fot in the aircraft and one fot on the stairs. At the same time the stairs were driven away. The person from the cabin crew fell down 2,6 m. The person was injured, including foot fractures, which resulted in a hospital stay. Only coincidence prevented more serious injuries.

Both the airline company and the ground handling operator have changed their procedures: The cabin crew must have both feet inside the aircraft when closing the doors. If available ground personell might be asked to assist the cabin crew from outside. The Ground Handling operator must communicate with the cabin crew before ground support equipment can be removed.

This report is in Norwegian only.

No safety recommendation is issued in connection with this investigation.


Location Alta airport, Finnmark county, Norway
Occurrence date 22.06.2018
ICAO Location indicator ENAT
Aircraft Boeing 737-600/700/800
Operator Norwegian Air Norway
Registration LN-DYE
Meteorological conditions VMC
County Finnmark
Type of occurrence Accident
Type of operation Scheduled air transport
Category of operation Heavy, aeroplane (> 10 000kg)
Aircraft category Landplane, Multi-engine, Turbofan/Turbojet

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